Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule


HC:(2) Davao, (4) Alphaland

Overview:


Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.


Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps


Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills


Kindly answer these questions and send them as your comment while applying.

Pre-Screening Notes


What is your Educational Attainment/

Years of Experience in WFM or RTA in a BPO Setting:

 

WFM Tools Used:

 

Last Drawn Salary:

 

Expected Salary: