JOB TITLE: ServiceNow Developers (ServiceNow Architects, ServiceNow SMEs)

WORK SET UP: Hybrid in Taguig

WORK SHIFT: Shifting

Salary budget: 100K - 150K / ₱150,000 Joining Bonus 

Job Summary:
We are looking for skilled and proactive ServiceNow Developers to provide both functional and technical expertise across the planning, design, development, and implementation of ServiceNow applications. In this role, you will work with an agile mindset to deliver value through scalable and innovative ServiceNow solutions, supporting multiple projects of varying complexity.


Key Responsibilities:


• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.

• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.

• Design, build and configure ServiceNow applications.

• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.

• Apply innovative ideas to drive automation.

• Drive the delivery of outputs according to agreed schedules and specifications.

• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.

• Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.

• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

• Identify and solve issues and incidents within multiple components of the ServiceNow platform.

• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

• Raise issues and risks proactively, providing recommended solutions and mitigations.

• Produce required deliverables and documentations according to defined standards.

Here’s what you’ll need:

• Required skills: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM

• 2 years or more experience on ServiceNow development/architecture

• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI


Nice to have skills:​

• Any ServiceNow certification

• ITIL knowledge and/or certification

• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​

• A mindset to automate everything​

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com