JOB TITLE: ServiceNow Developer (ServiceNow Architects, SMEs)

WORK SET UP: Hybrid in Taguig

WORK SHIFT: Shifting

Note: Our clients' demands are trending toward full Return to Office (RTO), which may impact flexibility expectations.

(Salary is confidential, and the final salary offer will depend on the client and project they will be assigned)

The work:​

• Provide functional and technical expertise to plan, analyse, define and support the implementation of ServiceNow products or a group of applications. 

• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests. 

• Design, build and configure ServiceNow applications.

• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scales.

• Apply innovative ideas to drive automation.

• Drive the delivery of outputs according to agreed schedules and specifications.

• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements. 

• Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into a testable product.

• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

• Identify and solve issues and incidents within multiple components of the ServiceNow platform.

• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

• Raise issues and risks proactively, providing recommended solutions and mitigations.

• Produce required deliverables and documentation according to defined standards.

What’s in it for you? 

• You will be part of a diverse, vibrant, global company's ServiceNow Business Group, continually pushing the boundaries of business capabilities. 

• You will work on meaningful and innovative projects, powered by the ServiceNow platform. You’ll be immersed in industry best practices and platform features, including IT Service Management, IT Operations Management, HR Service Delivery, and many more.

• We will continually invest in your learning and growth. You'll work with our company’s certified System Administrators, Implementation Specialists, and Application Developers. We will support you in growing your own tech stack and certifications. 

Here's what you’ll need: ​

• Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines, including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM

• Years of experience:  At least 4 years of experience in ServiceNow development/architecture

• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country  are eligible for this role

 

Nice to have:​

• Any ServiceNow certification

• ITIL knowledge and/or certification

• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team.

• A mindset to automate everything.

For Upskilling:

• For those willing to be upskilled on the ServiceNow platform, experience in any of the following would be good foundational skills:

• JavaScript or similar scripting languages, and the web as a development platform

• Modern UI frameworks like Angular or React

• Full-stack development or developing automated solutions

• DevOps implementations

• Integrations and REST API automation

• Agile development practices (e.g. SAFE, Scrum)

• Automated testing using tools such as ServiceNow ATF, Selenium, etc.

• Business analysis and design

• Server/infrastructure administration

• Security, Governance, Risk & Compliance -- with good aptitude on development and configuration skills