Job Title: Senior Developer-Service Now
Shift: Day shift (8 am to 5 pm)
Work set up:  Hybrid (3x / week onsite)
Location:   Ortigas Pasig
Max Budget: 90K
Required years of relevant experience: 5 years
Start date: ASAP

Role Summary:

• Responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions, that support the Empower@ADB initiative. 
• This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. 
• Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. 
• She/he will work closely with the Project Manager/ Team/Platform Lead and reports to the designated senior International Staff and/or senior National staff.

Qualifications:

• Bachelor's degree
• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.
• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.
• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.
• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.
• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:
    Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.
    Identify and propose innovative, practical solutions to complex technical challenges.
    Lead process improvement initiatives to optimize workflows and enhance platform performance.
•    Share expertise and mentor team members to build technical capabilities across the development group.
•    Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.
•    A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future-proof.


Responsibilities: 

• Design, develop, configure, and customize ServiceNow applications and 
• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines.
• Support production releases and actively monitor the delivery of applications, ensuring smooth deployment and operations.
• Create and maintain detailed technical documentation, including Design Specifications: High-Level Solution Design (HLSD), Solution Design Document (SDD), Security and Governance: Security License to Operate (SLTO), Solution Deployment Plan.
• Monitor platform compliance with data protection regulations, ensuring all solutions adhere to organizational and legal standards
• Continuous Improvement and Compliance:
• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation.
• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance.

Others:
• Must not be a job hopper who only works for less than a year per company
•

Pre-screening questions:

1. What is your highest educational attainment?
2. How many years of hands-on experience do you have in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols?
3. Last drawn salary
4. Salary expectation
5. Are you willing to work on a hybrid set-up in Ortigas, Pasig, with a day shift work schedule of 8 am to 5 pm?
6. Are your TOR and Diploma available on hand?
7. Notice period: