Job title: Sr. Support Engineer (IT Support)

Account: Support and Leadership

Work set up: Hybrid (3x onsite / week)

Work shift:  Onsite

Salary: Up to 34K package

Start date: ASAP

Shifting: Rotational Shift

Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City

Non-Negotiable:

*1 to 3 years of relevant experience as local IT support

*Average to good communications skills

Roles and Responsibilities:

1. Assists end-users in the Tower whose requests are documented by a ticket raised in WiServe Portal.

2. Provide hands and feet support of our domain teams located in India.

3. Join Incident calls in the occurrence of account outages.

4. Conducts IT Asset Inventory Verification.

5. Replies or updates email and chat communications for queries or concerns raised by the businesses.

6. Maintains the compliance of our IT assets to the standard security postures set by the organization.

Prescreen Questions:

1. How many years of relevant experience as local IT Support?

2. Rate your proficiency in communication skills, from 1-10, 10 is the highest.

3. Can you work in a Rotational Shift?

4. What is your expected Salary?

5. Last Drawn Salary?