Senior ServiceNow Platform Administrator

- Work Setup: Hybrid in Makati City

- Shift: Day Shift (8:00 AM – 5:00 PM)

- Experience: 10 years

Job Description

We are looking for motivated individuals to join our IT Operations and Foundation team. The Service Platform Administrator serves as a key technical resource responsible for the configuration, management, and maintenance of the ServiceNow platform.

Core responsibilities include:

- Managing user accounts and access controls.

- Configuring applications and modules to meet business needs.

- Troubleshooting platform issues and ensuring timely resolution.

- Monitoring performance and applying tuning measures.

- Enforcing platform security and maintaining data integrity.

You will have the opportunity to work on the different product teams to help you grow your technical and professional competencies.

The Role

To thrive in the role of a ServiceNow Platform Administrator, you should be capable of engineering the platform with a focus on security, reliability, scalability, and cost-efficiency.

This position offers the opportunity to deepen your understanding of ServiceNow's diverse capabilities. Success in this role also requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.

As a ServiceNow Platform Engineer, you will:

- Ensure platform stability and usability across both production and non-production environments.

- Conduct application maintenance, including performance tuning, monitoring, and issue resolution.

- Oversee incident support and troubleshooting related to the platform.

- Lead planning and execution of platform upgrades.

- Manage instance security, including user/group access, administrative controls, and access control lists.

- Provide configuration guidance and support to developers.

- Maintain a secure and hardened platform environment.

- Establish and enforce security standards across the platform.

- Validate technical design and integration requirements to support data exchange between systems.

- Maintain integrations between ServiceNow and internal applications or systems.

- Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Qualifications

- Experience: 10 years.

- Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.

- Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

- Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.

- Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.

- Familiarity with the SAFe Agile framework is preferred.

Skills

- Experience with ServiceNow development and administration.

- Experience with Java or a similar object-oriented language.

- Knowledge of data structures, algorithms, object-oriented design, and design patterns.

- Analytical and design skills to solve complex problems.

- Knowledge of ServiceNow ITIL processes and best practices.

- Azure fundamentals and Azure DevOps.

- Strong problem-solving skills and the ability to work independently.

- Excellent communication skills to interact with stakeholders and team members.