• Administer and maintain ServiceNow production and non-production instances.

• Manage user accounts, groups, roles, access controls, and platform security.

• Monitor platform performance, troubleshoot issues, and implement tuning measures.

• Plan and execute ServiceNow platform upgrades and maintenance activities.

• Implement and maintain Single Sign-On (SSO) using SAML and OpenID Connect (OIDC).

• Integrate ServiceNow with Microsoft Entra ID, endpoint management, security platforms, and observability tools.

• Maintain system integrations and validate technical designs and data exchange requirements.

• Support developers with platform configuration, technical guidance, and best practices.

• Maintain platform stability, scalability, reliability, and data integrity.

• Apply security hardening standards and continuously improve platform operations.

Required Qualifications

• Approximately 10 years of relevant hands-on experience, including substantial ServiceNow platform administration or engineering experience.

• Strong experience with ServiceNow instance administration, upgrades, monitoring, troubleshooting, and performance tuning.

• Practical expertise in implementing SSO using SAML and OIDC.

• Experience integrating ServiceNow with external applications and enterprise systems.

• Knowledge of ServiceNow security, access control lists (ACLs), ITIL processes, and platform best practices.

• Knowledge of Java or another object-oriented programming language, data structures, algorithms, and design patterns.

• Familiarity with Microsoft Azure fundamentals and Azure DevOps.

• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

• Ability to work independently and collaborate effectively with cross-functional teams.

Preferred Qualifications

• Familiarity with the SAFe Agile framework.

• Experience with enterprise platform security, system hardening, and complex integrations.

Important Candidate Requirement

Candidates must clearly highlight relevant ServiceNow administration or engineering projects, SSO implementations (SAML/OIDC), platform upgrades, performance optimization, and enterprise integrations in their latest resume/CV.

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of hands-on experience do you have administering or engineering the ServiceNow platform?

3. Rate your expertise in implementing SSO using SAML and OIDC on a scale of 1–10.

4. What is your last drawn monthly salary?

5. What is your expected monthly salary?

6. Are you willing and able to work in a hybrid arrangement in Makati City, from 8:00 AM to 5:00 PM?

7. What is your current notice period?