1. Administer and maintain ServiceNow production and non-production instances, ensuring platform stability, availability, usability, and performance through monitoring, tuning, troubleshooting, and timely issue resolution.

2. Plan and execute platform upgrades, application maintenance, system hardening, and security improvements to maintain a reliable and secure environment.

3. Manage platform security, including user and group access, administrative privileges, access control lists (ACLs), and data integrity.

4. Implement and maintain SSO solutions using SAML and OpenID Connect (OIDC), and manage integrations with Entra ID, endpoint management platforms, security tools, observability solutions, and internal enterprise systems.

5. Provide technical guidance to developers, validate technical designs and integration requirements, and drive platform improvements in collaboration with cross-functional teams.

Required Skills : 

• ServiceNow Platform Administration and Engineering

• Single Sign-On (SSO), SAML, and OpenID Connect (OIDC)

• ServiceNow Integrations, Entra ID, and Enterprise Systems

• Performance Monitoring, Advanced Tuning, and System Hardening

• Access Control, Platform Security, Troubleshooting, and Technical Design

Qualifications  : 

• Approximately 10 years of relevant hands-on experience in ServiceNow platform administration or engineering.

• Proven experience administering and maintaining ServiceNow instances, including platform upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.

• Hands-on expertise implementing SSO solutions using SAML and OIDC.

• Experience integrating ServiceNow with external systems, including Entra ID, endpoint management, security platforms, and observability tools.

• Strong understanding of ServiceNow ITIL processes and best practices.

• Knowledge of Java or a similar object-oriented programming language.

• Understanding of data structures, algorithms, object-oriented design, and design patterns.

• Familiarity with Azure fundamentals and Azure DevOps.

• Strong analytical, problem-solving, and troubleshooting skills, with the ability to work independently.

• Excellent communication and collaboration skills for working with technical teams and business stakeholders.

• Familiarity with the SAFe Agile framework is an advantage.