Role Summary:

We are seeking an experienced GCP Cloud Architect with deep SAP knowledge to lead and govern Application Managed Services (AMS) for SAP landscapes hosted on Google Cloud Platform. This position is primarily focused on steady-state operations, optimising performance, controlling costs, enhancing reliability, and driving continuous improvement for SAP systems operating on GCP.

Key Responsibilities:

AMS Governance and Operations
 Take ownership of architecture governance for SAP systems managed under AMS.
 Ensure all Service Level Agreements (SLA), Service Level Objectives (SLO), and Key Performance Indicators (KPI) are consistently met.
 Provide guidance for Level 3 (L3) and Level 4 (L4) support for critical SAP incidents.
 Lead root cause analysis (RCA) and implement permanent solutions to recurring issues.
 Define, refine, and improve runbooks, Standard Operating Procedures (SOPs), and operational standards to ensure high-quality service delivery.


GCP Cloud Operations and Optimisation
 Administer and optimise Compute Engine resources, including virtual machine sizing and autoscaling.
 Design and implement effective storage and backup strategies.
 Manage networking components such as VPC and load balancing.
 Monitor system health using Cloud Operations Suite (Monitoring and Logging).
 Apply cost optimisation strategies (FinOps), including rightsizing, committed use discounts, and idle resource cleanup.

Performance & Reliability Engineering:
 Optimise SAP HANA performance through memory, CPU, and I/O tuning.
 Implement and govern High Availability (HA) and Disaster Recovery (DR) drills and readiness.
 Ensure robust backup, restore, and business continuity plans are in place and maintained.
Required Skills and Experience

Core Experience:
 10–15 years of IT experience.
 More than 5 years in cloud architecture, preferably with Google Cloud Platform.
 Strong background in SAP BASIS and SAP architecture within AMS environments.

SAP Expertise:
 Experience in operations support for SAP S/4HANA / ECC.
 Expertise in SAP HANA database administration and performance tuning.
 Familiarity with SAP AMS delivery models, especially ticket-driven support.

GCP Expertise
 Proficiency with Compute Engine, VPC, and IAM.
 Knowledge of storage and backup solutions.
 Experience with monitoring and logging tools.
 Understanding of HA/DR architecture on GCP.

ITSM and AMS Skills:
 Strong knowledge of ITIL processes, including incident, problem, and change management.
 Experience using tools such as ServiceNow, Remedy, or similar platforms.

Automation and Tools:
 Experience with Terraform and scripting (Python or Shell).
 Exposure to CI/CD practices is considered an advantage.

Preferred Qualifications:
 Certifications such as Google Professional Cloud Architect, SAP HANA/BASIS, and ITIL Foundation/Intermediate.
 Experience with RISE with SAP on GCP, multi-cloud or hybrid environments, and FinOps practices.

Key KPIs / Success Metrics
 SLA adherence in terms of uptime, response, and resolution times.
 Reduction in recurring incidents.
 Improvements in performance, including response times and batch jobs.
 Achievement of cost optimisation targets.
 Increased automation coverage and operational efficiency.
 Successful disaster recovery drills and audit compliance.

Soft Skills:
 Strong leadership and decision-making during incidents.
 Excellent communication with stakeholders.
 Proactive problem-solving approach.
 Ability to work in a 24x7 AMS environment with on-call readiness.


Others:
• Should not be a job hopper who only works for less than a year per company
• Must have the mandated documents, such as a TOR and a diploma, to qualify