Job title:  Senior Fund Administrator - Financial

Category: Digital Customer Experience

Location: Taguig

Work Set-up: Onsite

Work shift: Graveyard/Night shift

Salary range: Php 30,000 - 33,000 + Joining Bonus

Headcount: 10

Parallel Job Titles: Investment Analyst, Wealth Operation Analyst, Fraud Analyst, KYC  (Back Office/Processor)

Non-negotiables:

• Minimum of 2  years of experience in handling back Office supporting wealth management, insurance.

or  4 Years BPO Experience handling financial Account

• Availability: Willing to work onsite at McKinley Hill, Taguig and amenable to a graveyard shift.

Position Description:

The Senior Fund Administrator (Back Office - Financial) plays a critical role in providing high-quality, dependable service by efficiently processing and indexing client requests with a commitment to same-day completion. This role emphasizes precision and efficiency to enhance the client experience, ensuring every interaction aligns with our standards of service excellence. The ideal candidate will be proactive in maintaining high levels of quality, supporting our goal of delivering seamless and exceptional service to all clients.

Your future duties and responsibilities:

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.

• Processes and/or reconcile varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions, escalates appropriately. May interact with customers and have assigned accounts or portfolio.

• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

• Maintain accurate records of transactions, ensuring all data is up-to-date and accessible for auditing or review purposes.

• Monitor account activity and proactively identify discrepancies, initiating corrective actions to maintain data integrity and account accuracy.

• Support compliance efforts by adhering to all regulatory requirements and company standards, reporting any irregularities to management promptly.

Required qualifications to be successful in this role:

• College undergraduates and bachelor’s degree holders (and/or higher educational attainment) are welcome to apply

• At least 4-year relevant work experience handling a Financial back office account (e.g., banking, financial institutions, insurance, mortgage, loans)

• Preferably a solid background in back office work (i.e., processing, verifying, recording, and auditing document and transactions, following different work processes, navigating different tools, and maintaining accuracy and data integrity

• Preferably worked in a BPO, Shared Service, or similar industry

• Amenable to work on a graveyard shift and 100% onsite in McKinley, Taguig

Skills:

Analytical Thinking

Detail-oriented

Wealth Management

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com