Job Title: Senior Developer – ServiceNow

Location: ADB Office, Ortigas, Pasig
Work Setup: Hybrid (3 Days Onsite per Week)
Work Schedule: Day Shift (8:00 AM – 5:00 PM)
Salary: Up to PHP 90,000
Experience Required: 5+ Years
Start Date: ASAP

Role Summary

We are seeking an experienced Senior Developer – ServiceNow to design, develop, configure, and enhance ServiceNow solutions that support enterprise-wide initiatives. The ideal candidate will have strong expertise in ServiceNow AppEngine, integrations, custom application development, workflow automation, and Agile delivery practices.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.

• Build and maintain complex workflows, forms, scripts, business rules, and integrations.

• Develop scalable ServiceNow solutions aligned with business requirements.

• Perform root cause analysis and implement preventive measures for platform issues.

• Organize and manage knowledge bases, taxonomies, record producers, and self-service portals.

• Collaborate with business analysts, stakeholders, and development teams to deliver effective solutions.

• Participate in Agile ceremonies, sprint planning, and release activities.

• Conduct code reviews and ensure adherence to development standards and best practices.

• Support application deployments, production releases, and post-release monitoring.

• Prepare and maintain technical documentation, including:

  • High-Level Solution Design (HLSD)

  • Solution Design Document (SDD)

  • Security License to Operate (SLTO)

  • Solution Deployment Plans

• Ensure compliance with security, governance, and data protection standards.

• Identify opportunities for automation, optimization, and continuous improvement.

• Align solutions with ITIL practices and organizational policies.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum 5 years of hands-on experience developing and implementing ServiceNow solutions.

• Strong expertise in:

  • ServiceNow AppEngine

  • Integration Protocols

  • Custom Application Development

  • Workflow Automation

  • Forms, Scripts, and Business Rules

• Experience designing and implementing ServiceNow applications that improve user experience and business processes.

• Strong understanding of Agile methodologies, including Scrum and Kanban.

• Excellent analytical, troubleshooting, and problem-solving skills.

• Experience collaborating with cross-functional teams to deliver scalable solutions.

• Strong verbal and written communication skills.

• Ability to mentor team members and share technical expertise.

• Proactive mindset with a commitment to continuous learning and platform innovation.

Preferred Skills

• ServiceNow certifications.

• ITIL knowledge and experience.

• Experience with enterprise-scale ServiceNow implementations.

• Exposure to governance, compliance, and security frameworks.

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of hands-on experience do you have developing and implementing solutions on the ServiceNow platform, particularly AppEngine and integration protocols?

3. What is your last drawn salary?

4. What is your salary expectation?

5. Are you willing to work in a hybrid setup in Ortigas, Pasig, with a day shift schedule (8:00 AM – 5:00 PM)?

6. Do you have your Diploma and Transcript of Records (TOR) available?

7. What is your notice period?

Mandatory Questionnaire

Please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/7f54fdeb64

Important Notes

• Filling out the questionnaire form is mandatory for profile evaluation.

• Profiles submitted without the completed questionnaire will not be processed.

• Candidates must not be current or former TCS employees.

• Candidates must not have any active application with TCS.

• Candidates with a history of frequent job changes (less than one year per company) will not be considered.