Job Title: Scheduler (Workforce Scheduler)

Work Location: Alphaland Makati,

Work Setup & Schedule: Onsite/Shifting

Salary: 27K

HC: ,(1) Alphaland

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:

 Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:

•Develop and maintain employee schedules based on forecasts

•Manage shift bids, schedule adjustments, and updates

•Ensure optimal staffing coverage while minimizing costs

•Coordinate closely with operations teams

Basic Qualifications:

•At least 1 year of experience in WFM scheduling

•Intermediate to advanced Excel skills

•Knowledge of forecasting and capacity planning concepts

•Strong attention to detail and organizational skills