We are looking for an experienced and client-focused SAP Sales and Distribution (SD) Expert to provide functional support, manage enhancements, and ensure system stability within a complex global SAP environment.

The successful candidate will have extensive experience in SAP ECC and S/4HANA, strong expertise in Order-to-Cash (OTC) processes, and proven team leadership and project management skills. The role involves managing key SD functions, resolving complex issues, driving process improvements, and coordinating with cross-functional teams to ensure excellent service delivery and client satisfaction.

Key Responsibilities

- Act as the primary functional lead for the client's SAP SD landscape, ensuring seamless day-to-day support and system stability.

- Manage and resolve incidents, service requests, and enhancements in collaboration with clients and internal support teams.

- Analyze and troubleshoot complex issues across Sales, Pricing, Billing, Credit Management, and Logistics Execution.

- Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.

- Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure efficient end-to-end solutions.

- Support period-end and quarter-end closing activities, ensuring accurate order-to-cash processing.

- Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.

- Lead, manage, and mentor team members to ensure high-quality and consistent service delivery.

- Maintain strong client relationships through proactive communication and advisory support.

- Lead workshops, draft specifications, and provide workload estimations for new requests and projects.

Required Qualifications

- 10+ years of experience in SAP, specializing in Sales and Distribution (SD) processes.

- More than 10 years of SAP SD experience, including ECC, WMS interface, e-commerce, and retail processes (opening of new shops/subsidiaries).

- Expertise in both SAP ECC and SAP S/4HANA environments, with a focus on support and enhancements.

- Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.

- Strong integration knowledge with SAP FICO, MM, and other modules.

- Project management skills, including coordinating tasks and communication across different teams.

- Proven experience leading and managing a team.

- Comfortable leading workshops and drafting specifications.

- Ability to provide workload estimations for new requests and projects.

- Proven ability to independently lead workstreams in a client-facing support environment.

- Strong analytical, problem-solving, communication, and stakeholder management skills.

- Familiarity with ITIL service management processes.

- Must be amenable to working onsite once a week in McKinley, Taguig, on a mid-shift schedule.

Key Skills

- Order-to-Cash (OTC)

- Project Management

- SAP ECC

- SAP S/4HANA

- SAP Sales and Distribution (SD)

- SAP SCM

- Team Leadership and Management