Job Title: SAP Order-to-Cash (OTC) Lead Position ID: J1025-1579 Category: ERP/CRM/Tools Location: Taguig City Work set up: Hybrid (3 days/week onsite) Salary: Php 150,000 (max) Work schedule: EMEA/Mid-shift Experience required: 8-10 years 

Non-negotiables:

• 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes. • Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements. • Deep understanding of Sales Order Management, Pricing, Delivery, and Billing. • Strong integration knowledge with SAP FICO, MM, and other modules • Must not be a present or former employee of CGI • Must also not a job hopper who only works for less than a year per company

Position Description:

We are looking for an experienced and client-focused SAP Order-to-Cash (OTC) Lead to support and continuously enhance our client’s SAP OTC solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment.

The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem-solving capabilities, and experience supporting large enterprise clients. You will lead key OTC areas, including Order Management, Pricing, Billing (Service and Project-based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence.

Your future duties and responsibilities: • Act as the primary functional lead for the client’s SAP OTC landscape, ensuring seamless day-to-day support and system stability. • Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams. • Analyze and troubleshoot complex OTC issues across modules including Sales, Pricing, Billing, Credit Management, and Logistics Execution. • Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC. • Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions. • Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing. • Prepare functional documentation, impact assessments, and test scripts for change requests and system updates. • Lead and mentor your team to support resources to ensure high-quality, consistent service delivery. • Maintain strong client relationships, providing proactive communication and advisory support.

Required qualifications to be successful in this role: • 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes. • Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements. • Deep understanding of Sales Order Management, Pricing, Delivery, and Billing. • Strong integration knowledge with SAP FICO, MM, and other modules • Proven ability to lead workstreams independently in a client-facing support environment. • Strong analytical and problem-solving skills with a proactive and service-oriented mindset. • Excellent communication and stakeholder management skills, including experience interacting directly with clients. • Familiarity with ITIL service management processes, • Must be amenable to working onsite 2-3 days in McKinley, Taguig, on a mid-shift schedule. • Should not be a job hopper who only stays for less than a year per company 

Skills: Order-to-cash SAP R/3 SAP SCM

Pre-Screening Questions: . How many years of experience you have in SAP with a specialization in Order-to-Cash (OTC) processes.? . Rate your knowledge and proficiency in Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements. From 1 to 10, 10 is the highest. . Rate your knowledge and Familiarity with ITIL service management processes. From 1 to 10, 10 is the highest. . Do you have knowledge with SAP FICO, MM, and other modules? . How much is your last drawn salary? . How much is your salary expectation? . Are you amenable to work on a hybrid set up in Taguig with a mid shift schedule? . When are you available to start once hired?