Work Onsite: Ayala

10PM - 7AM Manila Time

Excel Proficiency + 50 WPM

RESPONSIBILITIES:

​​​​​​. ​​The Refunds Specialist is responsible for the timely and accurate processing of guest and travel agent refunds.

​​​​​​. The Specialist works multiple refund/exceptions queues and accesses various systems to validate payee, amount, payment type, approvals, as per company policy while ensuring PCI and SOX compliance.

​​​​​​. The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.

​​​​​​. Processes the appropriate volume of transactions meeting production requirements.

​​​​​​. Maintains quality control meeting accuracy requirements.

​​​​​​. Processes Guest and Travel Agent refunds and exceptions.

​​​​​​. Ensure cases are worked according to daily refund type assigned and according to case priorities to meet internal Service Level Agreements.

​​​​​​. Follow all Cash Operations and Refund Administration policies and SOX guidelines on a daily basis.

EDUCATION /REQUIREMENTS:

​​​​​​. High school orAssociates Degree/Jr College.

​​​​​​. 3 years Accounting Clerical, and/or Refunds experience within     a large organization required.

​​​​​​. Strong PC skills, with dual monitor use.

​​​​​​. Strong Excel & Word (above average proficiency required; testing to be performed.)

​​​​​​. Ability to work in a fast-paced production environment.

​​​​​​. Proven Data Entry Experience (50WPM min.) with attention to detail with less than 1% errors(to be tested.)

​​​​​​. Oracle experience preferred.

​​​​​​. POLAR(homegrown) & SIEBEL experience preferred.

​​​​​​. Clear Communication Skills (Written & Verbal.)

​​​​​​. Familiarity with internal controls relative to financial         transaction processing environments including Sarbanes   Oxley,  PCI compliance, and due diligence for handling   customer PII (personally identifiable information.)