Job title: Real Time Analyst - UK Financial CS

Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD

Qualifications:
• Bachelor's Degree
• 1–2 years of contact center experience
• 1–2 years of Workforce Management experience in a call center/shared services environment
• Exposure Priority: UK banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING is highly preferred
• Strong analytical and problem-solving skills
• Advanced proficiency in MS Excel (reporting, data analysis, formulas)
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Strong numerical and data interpretation skills
• Not a job hopper