Job Title: Multilingual Language – Khmer (Cambodia)

Job Description

We are looking for Multilingual Language professionals with Khmer language proficiency to provide customer support to clients in a professional environment. The role involves handling customer interactions in Khmer and English through various support channels, resolving customer concerns, and ensuring a positive customer experience.

Candidates should be fluent in Khmer and able to understand complex conversations, including implied meanings. Working knowledge of English is required as training and client systems will be conducted in English.

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.

• Provide customer support in Khmer and English.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly, accurately, and professionally with customers from different cultural backgrounds.

• Accurately document customer interactions using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through effective service and problem-solving.

• Perform other duties as assigned to support business and operational requirements.

Requirements

• Open to candidates with or without BPO experience.

• Fluent and spontaneous communication in Khmer.

• Ability to use Khmer effectively in a professional environment.

• Ability to understand complex and extended conversations, including implied meanings.

• Working knowledge of English is required.

• Previous Collections experience is highly preferred but not mandatory.

• Knowledge of the Order-to-Cash (O2C) process is highly preferred but not mandatory.

• Must be eligible to work in the Philippines.

• Must have a valid working visa.

• Temporary Resident Visa (TRV) is also accepted for non-Filipino applicants.

• Must be available to start ASAP.

• Willingness to work onsite in Quezon City and on shifting/night shifts.

Language Requirement

• Khmer: Fluent

• English: Working knowledge required for training and client systems.

Benefits

• Company events

• Free parking

• Health insurance

• Life insurance

• Paid training

• Opportunity for promotion to permanent employment

• PHP 20,000 sign-on bonus

• Incentives

Pre-Screening Questions

1. Describe your Khmer language proficiency.

2. Can you speak fluently in Khmer?

3. What is your current location?

4. What is your nationality?

5. What type of visa do you currently have?

6. Do you have previous experience with the Order-to-Cash (O2C) process?

7. What was your last drawn salary?

8. What is your expected salary?

9. What is your notice period?