HIRING: REAL-TIME ANALYST (RTA) LEAD 

 Location: Eton Centris, Quezon City
 Work Setup: 100% Onsite
⏰ Schedule: Shifting
 Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance
 Start Date: ASAP
 Headcount: 1

Requirements

• Bachelor’s Degree graduate
• 2+ years of experience managing RTA teams in a contact center environment
• Experience handling multiple queues and geographies
• Strong knowledge of:
  • SLA Achievement
  • Schedule Adherence
  • Occupancy
  • Forecast Variance
  • Abandonment %
  • Queue Management Accuracy

Recruitment Process

Initial Interview → SVAR → L2 Interview (MS Teams) → L3 Interview (MS Teams)

Pre-Screening Questions

Please provide the following details:

1. Highest Educational Attainment
2. Years of experience as an RTA Lead in a contact center environment
3. Last drawn salary
4. Expected salary
5. Are you amenable to working 100% onsite in Quezon City on a shifting schedule?
6. Can you start immediately?

 Interested candidates, please complete the questionnaire here:
 https://myglit.com/lateral/cref/7dc6b03c6a

 Only shortlisted candidates will be contacted.