WE ARE HIRING: Real-Time Analyst (RTA)
Onsite | Makati City & Davao City
Salary: PHP 21,000 - 27,000/month
URGENT | 6 Openings (2 Davao + 4 Makati)

Are you an RTA professional looking for your next opportunity? This one's for you!

YOU MUST HAVE:

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• At least 1 year WFM or RTA experience in a BPO setting
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• Proficiency in MS Excel and WFM tools
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• Strong analytical and problem-solving skills
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• Good communication and stakeholder management skills
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• Willing to work onsite on a shifting schedule
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• Must be based in Philippines
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WHAT YOU WILL DO:

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• Monitor queues, staffing and service levels in real time
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• Track attendance and schedule adherence
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• Identify and escalate risks impacting performance
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• Provide immediate recommendations to address gaps
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PLEASE DO NOT APPLY IF:

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• You are a former employee of our client company
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• You are not based in Philippines
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• You are a job hopper
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