Gratitude India

Associate Business Consultant

3 - 4 year(s)

Philippines - Manila (Eastwood quezon city)

90 - 100 Thousand p.m

Job Description

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Role: Account Manager

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Hybrid

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Problem Solving
Project management
Analytical Skills
automation framework

Position: Associate Business Consultant (Associate Manager, Project Management and Transformation)
Location: Eastwood, Quezon City
Salary: Up to PHP 100k/month gross only
Work set up: Hybrid must be flexible, 4 days onsite
Day shift requires flexibility with different time zones

Position Overview:

The Associate Manager, Project Management and Transformation, will support the Senior
Manager in planning, executing, and monitoring strategic projects and transformation
initiatives. This role requires a proactive individual capable of managing multiple tasks,
coordinating with cross-functional teams, and ensuring the timely and successful completion of
projects that align with organizational goals. The ideal candidate should also be familiar with
automation, speech analytics, AI technologies, and Call Center as a Service (CCaaS) technology
enablement.

Key Responsibilities:

 Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
 Assist in creating and maintaining detailed project plans, tracking timelines, budgets,
and resources.
 Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
 Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
 Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
 Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
 Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
 Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
 Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
 Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

 Bachelor’s degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
 Minimum of 3 years of experience in a project management or operations role in a BPO or shared services environment.
 Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
 Strong organizational skills, with the ability to manage multiple priorities simultaneously.
 Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
 Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
 Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
 Problem-solving mindset, with the ability to think creatively and deliver results under pressure.
 Must not be a former or present employee of Tech Mahindra
 Should not be a job hopper who only works for less than a year per company
 Must be a Filipino and a resident of the country

Preferred Qualifications:

 Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
 Familiarity with digital transformation, process improvement, or advanced automation strategies.
 Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:
 Strong analytical skills for assessing project performance and identifying improvement areas.
 Ability to pivot and adapt to evolving project requirements or roadblocks.
 Commitment to maintaining high standards of quality and compliance in project deliverables.
 Proficiency in integrating AI and automation technologies into project workflows.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Mary Nkechi Linus

Recruiter - Gratitude India

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Manila ,

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