The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements…

Responsibilities

Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

Leads significant process improvement projects

Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs

Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization

Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Qualifications:

•Bachelor’s degree

•Knowledgeable of industry domain being aligned to Insurance or Healthcare

•5+ years of relevant work experience

•Trained / Certified Lean Six Sigma Green Belt

•Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook

•Process Mapping/Value Stream Mapping

•Minimum 3 years of total work experience in the BPO industry

Required:

•Experience in Insurance or Healthcare

•Has at least 2-3yrs managerial experience