•Conduct systematic QA evaluations of support interactions — including tickets, live chats, email threads, and escalation cases — assessing accuracy, technical correctness, process adherence, and communication quality against defined QA rubrics.
•Audit technical integration support cases involving API failures, tracking discrepancies, SDK issues, and payload errors to ensure agents are following correct diagnostic and resolution procedures.
•Perform targeted calibration reviews of high-complexity cases involving billing disputes, conversion attribution discrepancies, and ad policy escalations to validate consistency across the support team.
•Identify patterns and trends in QA defects — including recurring knowledge gaps, process deviations, and documentation errors — and escalate findings to the QA Lead and Training team.
•Maintain a structured audit log of all reviewed interactions, ensuring accurate scoring, fair calibration, and a defensible record of QA outcomes.

Qualifications
•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
•Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.

Technical Skills
•Strong to expert-level SQL skills: complex joins, window functions, CTEs, subqueries, aggregations, and query optimization.
•Demonstrated ability to use SQL for QA-driven data validation, pipeline audits, event-level verification, and defect trend reporting.