Bilingual Spanish Customer Service Executive

Location: Jollibee Tower, Ortigas, Pasig City / Exxa Tower, Bridgetowne, Quezon City
Work Setup: Onsite
Shift: Night Shift / Shifting
Start Date: ASAP
Hiring Month: August 2026

Job Summary

We are looking for Bilingual Spanish Customer Service Executives to join our team. The role requires strong conversational Spanish skills along with BPO customer service experience. Candidates will be responsible for handling customer interactions professionally and providing effective support.

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.

• Communicate with customers in English and conversational Spanish.

• Ensure a high level of customer satisfaction.

• Follow established processes, policies, and service standards.

• Maintain accurate customer and transaction information.

• Meet process and client-defined performance targets.

• Work effectively in a shifting/night-shift environment.

Qualifications

• At least a High School Graduate.

• Conversational Spanish proficiency is required; advanced certification is not necessary.

• At least 1 year of BPO Customer Service experience.

• Previous experience as a Bilingual Spanish CSR is preferred but not mandatory.

• Willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City.

• Willing to work on night/shifting schedules.

• Good communication and interpersonal skills.

Interview Process

1. HR Round – Virtual

2. VNA Round – Virtual

3. Operations Round – Virtual/Onsite

Pre-Screening Questions

1. What is your highest educational attainment?

2. What is your level of Spanish language proficiency?

3. How many years of experience do you have as a Bilingual Spanish CSR?

4. How many years of BPO Customer Service experience do you have?

5. What is your last drawn salary/total compensation package?

6. What is your expected salary?

7. Are you willing to work onsite in Ortigas, Pasig City or Exxa Tower, Bridgetowne, Quezon City, with a shifting/night-shift schedule?

8. What is your notice period?