Helpdesk Customer Support – Quality Analyst (Scope 1 and 2)


Roles & Responsibilities

1. Quality Review & Interaction Auditing

 
2. SQL-Based Data Quality & Analytics QA

3. API & Integration Quality Validation


4. Conversion Tracking & Attribution QA


5. Ads Manager & Platform QA


6. Test Case Design & QA Documentation


7. Calibration, Coaching & Feedback Delivery


8. Reporting, Insights & Continuous Improvement



Qualifications

•Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.

•Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.

Experience

•2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a quality assurance role in a technical environment BPO is required)

•Experience in a SaaS product environment is strongly preferred; familiarity with platform-based support workflows and API-first products is highly valued.

•Prior exposure to quality assurance, QA auditing, technical writing, or process evaluation is a significant advantage.

•Direct experience working with ad tech platforms, digital advertising ecosystems, or marketing analytics tools is preferred.