Role: Quality Analyst

Contract: Project based

Location: Taguig City, Metro Manila

Work Set-up: Pure work onsite

Schedule: Shifting schedule

Headcount: 1 each Language

Onboarding DAY 1: December 1-8

Salary Package: 83-86k (can be negotiable but not more than 90k)

Basic: ₱28,000 – ₱31,000 per month

Language premium:  ₱55,000

Important Notes:

•    Prioritize non-natives (Filipinos)

•    Project-based requirements

•    Experience in quality is not required

•    BPO and customer service experience are preferred only

•    Language certifications are preferred and not required

•    Years of living or staying in that specific country will be an advantage

•    At least 2 years of work experience using the language (Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali) is required.

•    Must be at least a Senior High School graduate.

•    Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits

Skillset

• Excellent oral, written and interpersonal communication skills.

• Exceptional listening and analytical skills.

• Intermediate level of knowledge in MS-Office.

• Works accurately and with an eye for details.

Requirements

• Minimum 2 years' experience as a QA in both inbound and outbound projects

• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

• Must be fluent in Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali Language

Your Day-to-Day

• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.

• Coordinates and facilitates call calibration/training sessions for call center staff.

• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.

• Conduct quality monitoring and coaching

• Deal tactfully and courteously with clients

• Produce Quality reports and dashboards such as TNI, Pareto etc.

• Drive process improvement and ensure process compliance.

• Contribute to the development of the short and long term goals of the process.

• Ensure quality and CSAT targets are met at all times.

• Drive first call resolution and quality initiatives in the program.

**Recruitment process is just 3 days max**

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com