Role: Chat/Email support

Account: Music streaming account

Location: Mandaluyong, Philippines

Set up: Onsite

Qualifications:

•    Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

•    Education: At least High school graduate

•    Communication Skills: Fluent in English (B2 level) and Japanese (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

•    Basic Salary: 23,500 – 25,500

•    Total allowances: 4,050

•    Premium Pay: 100,000

Assessments:

•    Typing Test: 35 wpm /90% accuracy

•    SVAR: 59 B2 (Listening and Speaking)

•    Write X: 65 B2 (Email writing)

Job Description:

•    Research customer problems and deliver solutions

•    Deliver an experience to every customer, meeting Spotify’s service standards

•    Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

•    Achieve and maintain required metrics and goals

•    Work pro-actively to ensure potential issues are escalated appropriately.

•    Work as part of the team to ensure the program floor is a positive and professional environment.

•    Provide support in projects and initiatives as and when required.

**Non-voice account but candidates should be fluent in both English (B2 level) and Japanese spoken and written.**

**NO RELOCATION since we need someone residing in Manila.**

**Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong**

PRESCREENING NOTES:

Years of relevant experience:

Educational attainment:

For Natives, current visa:

Japanese Language Proficiency:

English Language Proficiency:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location: