Job Description
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Role: Any Other
Timings: Night Shift (Permanent)
Industry: Medical / Healthcare / Hospital
Work Mode: Work from office
Functional Area: Any Other
Key Skills:
- Quality Assurance/QA
- Healthcare Insurance
- Healthcare account
- Healthcare Experience
- BPO Health Process
-
Designation/ Role: Quality Analyst
Department: Medical Billing
Work Timing: Night Shift
Work set up: Onsite, Pasig Ortigas
Salary: 47K
Qualifications: Any Graduate Preferred
Skills:
A successful candidate must have proficient knowledge/capabilities in the following areas:
- Ability to perform at a high level of productivity and quality.
- Capacity to maintain a high level of accuracy.
- Excellent written and oral communication skills required to represent Infinx Clients.
- Computer skills including Microsoft Office Suite.
- Skills to work independently and be resourceful with the ability to multitask.
Requirements:
2-3+ years’ experience in calling process.
With RCM experience
Can start immediately
Job Responsibilities:
- Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity report.
- Identifying errors critical to process such as wrong analysis results to incorrect follow up, Incorrect or incomplete information captured on call, Incorrect or incomplete action taken, incomplete production report.
- Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.
- Ensuring the error must be communicated to associate and process owners. Associate provided constructive feedback about the error committed and corrected.
- Ensuring that Corrective Action Policy is adhered to and Improvements seen on individuals being audited.
- Ensure that every week team will be briefed about the major errors committed towards process. Team must be coached about the correct follow ups related to those errors.
- Weekly/Monthly Quality performance report to be mailed to internal client on time. Reports generated must be error free.
- Maintaining the Quality Metrics i.e. Process quality score, Individual quality score, number of errors, Corrective Action policy, Categorization of associates, documentation of Fatal errors, Improvement plans, Process Knowledge Test etc.
- Responsible for random transaction audits and performance of new hires during OJT/Nesting period.
Send your CV to brenda@gratitudeindia.com
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Brenda Mielizu
Recruiter - Gratitude India
Manila ,
Followers
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