Are you a technically skilled QA professional with BPO experience? This role is for you!

YOU MUST HAVE:

• 2–4 years BPO experience in technical support, QA or ad tech
  
• Strong SQL skills (joins, CTEs, window functions)
  
• Experience with RESTful APIs, JSON/XML payload debugging
  
• Knowledge of server-side tracking, webhooks and SDK implementation
  
• Familiarity with Meta Business Suite, Google Ads or TikTok for Business
  
• Understanding of conversion tracking and attribution models
  
• Bachelor's degree in Computer Science, IT, Software Engineering or related field
  

WHAT YOU WILL DO:

• Conduct QA evaluations of support tickets, chats and escalation cases
  
• Write and execute SQL queries to validate data pipelines and conversion tracking
  
• Audit API integrations, webhook configurations and SDK implementations
  
• Validate conversion tracking setups and attribution model outputs
  
• Deliver coaching feedback and participate in calibration sessions
  
• Produce weekly, monthly and quarterly QA performance reports
  

PLEASE DO NOT APPLY IF:

• You are a former Teleperformance employee not eligible for rehire
  
• You have no BPO experience
  
• You have no SQL or API experience