Description / Requirements

Job Title: Project Manager

Work Location: EDSA Greenfield

Work Setup & Schedule: Hybrid/ GY

Salary Range: PHP 80,000 – 110,000

Note: Former employees of Teleperformance are not eligible for rehire, whether directly or through a third party.

Requirements / Key Competencies

• Exceptional communication skills, both written and verbal

•Ability to clearly articulate messages to a variety of audiences

•Ability to establish and maintain strong relationships.

•Ability to influence others and move toward a common vision or goal.

•Flexible and adaptable; able to work in ambiguous situations.

•Resilient and tenacious with a propensity to persevere.

•Organized with a natural inclination for planning strategy and tactics.

• Problem solving and root cause identification skills.

• Able to work effectively at all levels in an organization.

• Must be a team player and able to work collaboratively with and through others.

• Willingness to support and enforce policies and procedures pertaining to the change management process, as well as the ability to educate others on this process.

• Process- and detail-oriented

Qualifications:

•BA/BS degree or equivalent experience

•At least 1 year of experience in a managerial capacity in the BPO or Call Center industry

•At least 5 years of experience as a Project Manager

•Project management certification or designation is desired (e.g., Scrum Master Level 1 or above, Project Management Professional, PMI Agile Certified Practitioner, Prosci Change Manager)

•Proficient in MS Office tools (MS 365: MS Teams, MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Visio, MS Planner, MS Lists, etc.)

•Experience leading the implementation of medium to large-scale projects, with the ability to effectively facilitate meetings and develop detail-oriented, quality deliverables in support of new project implementations

•Experience managing people and facilitating teams

•Experience communicating and negotiating with senior-level management, including executives and above

•Experience and knowledge of project management principles, methodologies, and tools

•Experience with program management principles, methodologies, and tools

•Experience with large-scale organizational change efforts

•Experience with call center technology and processes

•Educational Attainment:

•BPO Experience(Managerial ):

•Project Manager Experience:

•Last Drawn Salary:

•Expected Salary: