RESPONSIBILITIES

• Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services


• Responsible for knowing the intricacies and compliance standards of all key benefit management progrms


• Works collaboratively with the compliance department to investigate complaints and correct errors.


• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.


• Continuously coach the team to ensure the individual and team performance goals are achieved


• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)


• Tracks and monitors team performance; provides feedback


• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.


• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.

QUALIFICATIONS:

• Preferably College Graduate


• Amenable to work Onsite in Alabang


• At least 5-8 years’ experience in Operations in a BPO setting


• Must have at least 2-3 years’ experience as an Operations Supervisor or Manager


• Must have experience handling an Insurance Program as Supervisor or Manager


• Excellent verbal and written communication skills.


• Strong presentation skills.