Process Associate – Collections

Work Location: Alabang, Muntinlupa, Philippines

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

RESPONSIBILITIES:

Your job is to service customers on a variety of topics, which can include, but not limited to,

• Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:


• Work in a fast-paced and high-volume service center self-managing call efficiencies


• Promptly resolve client inquiries and escalate as need.


• Attentively service customer needs and concerns while being empathetic.


• Maximizing opportunity to build rapport with the customer.


• Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.


• Utilize tools and resources appropriately to efficiently resolve customer inquiries.


• Present strong problem solving and decision-making skills Be organized and detail oriented with the capability to multi task

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

• Competitive Compensation Package with Monthly Performance Incentives


• Non-Taxable Allowance


• HMO and Dental Coverage from Day 1 of Employment


• Annual Salary Appraisal


• Life Insurance coverage


• Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs


• Work-life balance


• Exciting and Encouraging Work Environment

QUALIFICATIONS:

• At least HS Graduate or equivalent.


• Good English communication skills


• Have the ability to multi-task and adapt to any situation.


• With or without call center experience


• Experience in banking and credit card industry preferred

· Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City

• Full-Time position(s) available.

DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:

SSS employment history (SSS static Report)

COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE

College or high school diploma

Transcript of Records (TOR)

We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!

Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.