Outbound Sales Leader (Manager)

Account/Program: Norwegian Cruise Line Holdings
Location: MOA
Work Setup: Work Onsite
Shift: Shifting schedule, 11:00 PM onwards
Joining: ASAP

Job Description

We are looking for an experienced Outbound Sales Leader (Manager) to lead and manage an outbound sales account within a BPO/contact center environment.

The role will primarily focus on outbound sales, including calls to existing customers, previous customers, and potential new customers from provided leads. The role will also involve limited inbound customer interactions, including service requests, account activation, product/service changes, appointment scheduling, and issue routing.

Key Responsibilities

• Lead and manage an outbound sales team in a BPO/contact center environment.

• Drive sales performance, revenue, productivity, and achievement of business targets.

• Manage outbound campaigns focused on cross-selling, upselling, and new customer acquisition.

• Monitor team performance, sales metrics, quality, and operational KPIs.

• Coach, mentor, and train team members to improve sales performance.

• Develop and implement short- to medium-term operational strategies and process improvements.

• Ensure adherence to company policies, processes, and quality standards.

• Take ownership of complex operational issues and provide effective solutions.

• Manage employee performance and support the full employee lifecycle.

• Collaborate with stakeholders to ensure smooth program delivery and achievement of business objectives.

• Support limited inbound customer service activities when required.

Qualifications & Experience

• 2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound Sales account in a BPO/contact center environment.

• Strong experience in outbound telesales, sales operations, and contact center management.

• Proven experience managing sales teams and achieving operational and sales targets.

• Strong coaching, mentoring, people-management, and leadership skills.

• Ability to develop solutions for complex programs, projects, processes, and operational activities.

• Strong understanding of related business and operational disciplines.

• Excellent communication, decision-making, analytical, and problem-solving skills.

• Willingness to work onsite at MOA and in shifting schedules, including shifts starting from 11:00 PM onwards.

Pre-Screening Details

• Total BPO Experience:

• Outbound Sales Experience:

• Operations Manager Experience:

• Last Drawn Salary:

• Expected Salary:

Important: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.