Job Description
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Role: Customer Service Executive
Timings: Night Shift (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- ADO
- Data Analysis
- Enterprise systems
- MS SQL Server
- MySQL
- Problem Solving
- SQL
- SQL Server
- Azure Devops
- data modelling
- Portfolio Management
- EPIC, MCG, or InterQual
- Data modeling and analysis
- Azure DevOps(CI/CD Pipeline)
- Quality Tools / Data Analysis / Analytical Skills / Reporting
- Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.
- Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills - VBA
- Ability to manage multiple priorities and meet strict deadlines.
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Norman Bogonko
Recruiter - Gratitude India
Manila ,
Followers
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