Outbound Sales Leader (Manager) - Norwegian Cruise Line - MOA - Up to 160K

Account: Norwegian Cruise Line Holding

Location: MOA - Onsite (WFO)

Work Setup: Work Onsite

Shift Schedule: Shifting (11 PM onwards, B&M)

Target Start Date: ASAP

Salary: PHP 130,000 - 160,000

*Note:* Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

*Job Description:*

- Telesales (Inbound/Outbound) work in a call center environment

- Minimal inbound customer service (logging requests, activating accounts, setting up appointments, transferring issues for resolution)

- Primary focus is selling. Inbound includes responding to customer-initiated calls to activate service, request product/service change, schedule installation/repair, or resolve product/service or billing issue

- Selling targeted products/services as part of customer-initiated interaction

- Outbound includes initiating calls to potential customers from provided leads (existing customers for cross/up-sell, prior customers, potential new customers)

- Experienced Specialist in one discipline with thorough understanding of related disciplines

- Drives development of new solutions for programs, complex projects, processes or activities

- Serves as final decision-maker in the area, coaching, mentoring, and training others

- Ensures implementation of short to medium term activities within business area

- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility

*Qualifications:*

- 2-3 years of experience as Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound (OB) Sales account within BPO/contact center

- Experienced Specialist in one discipline with thorough understanding of related disciplines

- Proven ability to develop new solutions for programs and complex projects

- Strong leadership skills with experience managing multi-level teams