Gratitude India

Operations Supervisor |Telco/Telco Sales- Makati & Davao-Very urgent

1 - 3 year(s)

Philippines - Manila (Taguig)

25 - 40 Thousand p.m

Job Description

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Role: Management

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Sales / Business Development / Client Servicing

Key Skills:

Team Leader
Operations Supervisor
Telco Sales

Description / Requirements
Job Title: Operations Supervisor
Account: Telco / Telco Sales
Salary:
Entry: PHP 25,500
Maximum: PHP 40,000 (strictly within budget; 40,000 requires SVP approval)

Work Location / Setup: Onsite, Makati City, Philippines (Alphaland)
Shift Schedule: GY

Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Job Description:

The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.

Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.

Required Skills:
BPO experience in Telco / Telco Sales.(must)
Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.

Non-Negotiable Requirements:
1–3 years of BPO Telco / Telco Sales experience.
1–3 years of experience as Supervisor, Team Leader, or Operations Supervisor.

Pre-Screening Notes:
Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Preferred Site: Makati or Davao
Last Drawn Salary:
Expected Salary:

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Ngukuran Terfa

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