Description / Requirements

Job title: Quality Assurance

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

REQUIREMENTS:

● Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)

● Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.

● Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.

● Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.

● Willing to work on-site and shift schedule in Taguig

Required Skills:

• At least 2 years of experience as a QA in a BPO setting

• Strong knowledge of Banking – Credit and Collections operations, at least 3 years

• Ability to manage multiple assigned processes effectively

• Solid understanding of Quality Management principles and practices

• Ability to work under strict deadlines and collaborate with the team to meet targets

• Proficiency in MS Excel

• Experience in identity theft investigations

• Experience supporting portfolio scrubs

• Experience with billing error dispute processing