Job Title: Operations Supervisor

Work Location / Setup: Onsite, Davao and Makati


Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:


Remote Customer Service:
Providing support via phone, online chat, or text.

Handling a high volume of low-complexity inquiries.

Analyzing and resolving lower-volume, higher-complexity inquiries.


Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.

Providing technical and non-technical support in walk-in service centers.


Responsibilities:
Executes specialized projects and activities according to set principles.

Generates and manages own workload with minimal instructions.

Supervises less experienced professionals, ensuring quality and accountability.

Improves day-to-day activities and processes within the team.

Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.

Typically manages a team of Individual Contributor co-workers.


Required Skills:
Comprehensive knowledge of the discipline and operational best practices.

Ability to lead, supervise, and improve team processes.