Job Title: Operations Supervisor (Healthcare)

Work Location: EDSA Greenfield / Onsite / Night Shift

Salary: Up to 35K (can be negotiated higher for highly qualified candidates)

Benefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits.

Start Date: ASAP

Job Description: This role involves overseeing general customer service operations, including post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers.

Key responsibilities include:

Remote Customer Service:

• Providing customer service and support via phone, online chat, or text.


• Handling call centre-based support for high-volume, low-complexity inquiries.


• Analysing and resolving customer issues in a lower-volume, higher-complexity environment (typically office-based).

Distribution Centre Customer Service:

• Performed in a distribution centre, product returns/repair centre, or field walk-in facility.


• Acting as a liaison between customers, production, and distribution departments for specific orders.


• Providing technical and non-technical support in a walk-in service centre.

Incumbents are not compensated based on sales targets.

Positions at this level require comprehensive knowledge of the discipline or broader operational area. You will execute specialised projects and activities according to set principles, generate and initiate your own workload without needing instructions, and may supervise less experienced professionals while providing expertise and taking responsibility for end products.

You are expected to significantly improve day-to-day activities and processes, manage short-term team activities, make operational decisions within a defined scope, and deliver professional responsibilities with a focus on excellence. Typically, this involves managing a team of individual contributors.

Required Skills:

• Comprehensive knowledge of the specific discipline or broader operational area.


• Ability to execute specialised projects independently.


• Experience supervising less experienced professionals and ensuring end-product quality.


• Proven ability to improve processes and manage short-term team activities.


• Operational decision-making skills within defined scopes.


• Team management experience.

Qualifications:

• Non-Negotiable Requirements:
  
  
  
  • At least 1 year of experience managing teams.
  
  
  • At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM).
  
  
  • At least 1 year of BPO experience.
  
  
  • College graduate.