A leading BPO is hiring!

Job title: Quality Auditing Analyst (BPO)

Work set-up: Hybrid, night shift

Main location: Mandaluyong, Robinsons Cybergate Tower 2

Salary: Confidential 

Employment Type: Full Time

Job Qualifications 

•  At least 2 years of QA experience

•  College graduate or undergraduate of any Accounting or Business related course is preferred

•  Experience in Finance and/or Accounting is preferred

Job Description: 

• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow

• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required

• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance

• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team

• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame 

• Become and remain knowledgeable about the Client's products and community standards

• Ensure awareness and understanding of Content Policy and operational guideline updates 

• Mentor new Quality Analysts on the use of audit tools and systems

• Develop process documentation and aggregates feedback about the functionality of audit tools