We're Hiring: Operations Manager (Senior Manager Level) – Content Moderation

Location: Alabang, Muntinlupa

Work Setup: 100% Onsite

Shift: Graveyard Shift (GY)

About the Role

We're looking for a highly experienced Operations Manager to lead a high-performing Content Moderation team. If you have a strong background in Trust & Safety, Content Moderation, and BPO Operations, this is your opportunity to drive operational excellence, develop teams, and make a meaningful impact in a fast-paced environment.

Key Responsibilities

• Lead, mentor, and develop a team of Content Moderation professionals to achieve operational and client KPIs.
• Monitor team performance, conduct coaching sessions, and implement action plans to improve productivity and quality.
• Ensure compliance with Trust & Safety policies, moderation guidelines, and quality standards.
• Analyze operational metrics and present actionable insights to stakeholders.
• Partner with cross-functional teams to improve workflows and operational efficiency.
• Handle escalations and resolve complex operational issues effectively.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Foster a culture of accountability, collaboration, and high performance.

Qualifications

• Bachelor's degree in any relevant field is preferred.
• Minimum of 2 years of experience as an Operations Manager in a BPO environment.
• Proven experience in Trust & Safety and/or Content Moderation operations.
• Strong leadership, coaching, and people management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Experience supporting policy-based operations aligned with Ad Reviews.
• Knowledge of billing processes, including invoicing and payment-related concerns.
• Familiarity with campaign setup, ad creation, and account configuration.
• Understanding of digital advertising concepts such as CPC, CPM, audience targeting, and conversion tracking.
• Experience using customer support platforms such as Zendesk, Freshdesk, and Salesforce Service Cloud.
• Must be willing to work onsite in Alabang on a Graveyard Shift.
• Immediate starters are highly preferred.

Why Join Us?​

• Career growth in a global operations environment
• Lead a dynamic and high-impact Content Moderation team
• Opportunity to work with cutting-edge digital operations and Trust & Safety initiatives

 Ready to take the next step in your leadership career? Apply now and join a team committed to operational excellence!