Account: Healthcare

Schedule: Shifting schedule (including weekends) and may work during holidays

Salary: 100k - 105K (ALL IN – still depends on their work experience)

Work Location: Market! Market!, Taguig (must be willing to work onsite)

Responsibilities:

• Oversee day-to-day operations of the healthcare account, ensuring adherence to quality and performance standards.


• Collaborate with cross-functional teams to optimize processes and enhance overall efficiency.


• Provide leadership and guidance to the team, fostering a positive and collaborative work environment.


• Monitor and analyze key performance indicators, implementing strategies for continuous improvement.


• Act as the main point of contact between the BPO company and the healthcare client.


• Ensure compliance with all relevant industry regulations and standards.


• Conduct regular performance evaluations and provide feedback to team members.


• Develop and implement training programs to enhance the skills and knowledge of the team.


• Address and resolve any issues or concerns raised by both internal and external stakeholders.

Skills:

• Strong leadership and management skills.


• Excellent communication and interpersonal skills.


• Analytical and problem-solving abilities.


• Knowledge of healthcare industry processes and regulations.


• Proficient in using relevant software and tools.

Qualifications:

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  Experience:

  
  
  
  
  
  • Must have at least 5 years of managerial experience in handling a healthcare account in a BPO company.
  
  
  
  


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  Language Proficiency:

  
  
  
  
  
  • Must be proficient in English.
  
  
  
  


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  Education:

  
  
  
  
  
  • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate.
  
  
  
  


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  Location:

  
  
  
  
  
  • We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately.
  
  
  
  


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  Availability:

  
  
  
  
  
  • Target Start Date: ASAP.
  
  
  
  

How to Apply:

Interested candidates who meet the qualifications are invited to submit their resume.

Note:

This position requires onsite work at Market! Market!, Taguig. Candidates must be willing to work on a shifting schedule, including weekends and holidays.