Our client is looking for an experienced Operations Manager to lead a Content Moderation (Trust & Safety) team. This role requires a strong BPO leadership background, with proven experience in managing operations, driving performance, and ensuring quality standards in a fast-paced environment.


Key Responsibilities
Lead and manage a team of Content Moderation Specialists

Monitor performance metrics and implement coaching and improvement plans

Ensure compliance with Trust & Safety policies and quality standards

Collaborate with cross-functional teams to improve workflow efficiency

Prepare and present operational reports and performance insights

Drive process improvements and performance optimization initiatives

Handle escalations and provide timely, effective resolutions


Qualifications
Minimum 2 years’ experience as a Manager in a BPO environment (required)

Strong background in Trust & Safety and/or Content Moderation (required)

Proven leadership and people management experience

Excellent problem-solving, analytical, and communication skills

Must be willing to work onsite in Alabang (Teleperformance site)

Can start immediately


Why Join?

Leadership role in a high-impact Trust & Safety environment

Opportunity to drive operational excellence and team growth

Competitive senior-level compensation package