Gratitude India

Multilingual Service Desk Analyst (Estonian)

1 - 3 year(s)

Philippines - Manila (Taguig)

60 - 70 Thousand p.m

Job Description

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Role: Customer Service Executive

Timings: Flexible (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

good communication skills
estonian
Help Desk/ IT Service Desk
IT Support

Job Title: Multilingual Service Desk Analyst (Estonian)
Category: Service Desk / End User Services
Position ID: J0326-1302
Work set-up: Onsite in Taguig
Salary: Php 60,000 - 70,000
Work shift: Mid and Night-Shift
Employment Type: Full Time
No. of openings: 1

Qualifications:

Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s / College Degree in any field

• Must have a Service Desk experience
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.

Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
. Perform other duties as assigned

Others:
. Willing to work in shifts
. Able to work well in a high pressure environment
. Flexible and able to adapt to changes quickly and think conceptually
. Must not be a former or present employee of CGI and no active applications with the client

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Faustine Andera

Recruiter - Gratitude India

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Manila ,

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