AMS Governance and Operations

 Take ownership of architecture governance for SAP systems managed under AMS.

 Ensure all Service Level Agreements (SLA), Service Level Objectives (SLO), and Key Performance Indicators (KPI) are consistently met.

 Provide guidance for Level 3 (L3) and Level 4 (L4) support for critical SAP incidents.

 Lead root cause analysis (RCA) and implement permanent solutions to recurring issues.

 Define, refine, and improve runbooks, Standard Operating Procedures (SOPs), and operational standards to ensure high-quality service delivery.

SAP Landscape Management

 Oversee operational management for SAP S/4HANA / ECC, SAP BW/4HANA, and SAP BTP integrations.

 Ensure system availability, performance, and stability across all SAP landscapes.

 Manage processes such as system refreshes, client copies, transport routes, and maintain landscape consistency.

 Support upgrades for SAP kernel, database, and patches to maintain optimal system health.

GCP Cloud Operations and Optimisation

 Administer and optimise Compute Engine resources, including virtual machine sizing and autoscaling.

 Design and implement effective storage and backup strategies.

 Manage networking components such as VPC and load balancing.

 Monitor system health using Cloud Operations Suite (Monitoring and Logging).

 Apply cost optimisation strategies (FinOps), including rightsizing, committed use discounts, and idle resource cleanup.

Performance & Reliability Engineering:

 Optimise SAP HANA performance through memory, CPU, and I/O tuning.

 Implement and govern High Availability (HA) and Disaster Recovery (DR) drills and readiness.

 Ensure robust backup, restore, and business continuity plans are in place and maintained.

Incident, Problem & Change Management:

 Align with IT Service Management (ITSM) processes, covering incident, problem, change, and release management.

 Lead major incident management (MIM) efforts.

 Drive problem management and eliminate recurring issues.

 Evaluate and approve changes impacting SAP systems on GCP.

Automation and Continuous Improvement:

 Introduce automation using Terraform and scripts for repetitive tasks.

 Enhance operational efficiency through self-healing mechanisms, monitoring alerts, and predictive analytics.

 Continuously improve runbooks and monitoring frameworks to support operational excellence.

Security and Compliance:

 Ensure strict compliance with enterprise security standards.

 Implement and monitor IAM roles, access control, encryption, key management, audit logs, and vulnerability management.

Stakeholder and Vendor Management:

 Act as the primary architecture Single Point of Contact (SPOC) for AMS engagements.

 Collaborate with SAP functional teams, infrastructure/cloud/security teams, and managed service vendors.

 Conduct regular service reviews (weekly, monthly, quarterly) to ensure alignment and performance.

Required Skills and Experience

Core Experience:

 10–15 years of IT experience.

 More than 5 years in cloud architecture, preferably with Google Cloud Platform.

 Strong background in SAP BASIS and SAP architecture within AMS environments.

SAP Expertise:

 Experience in operations support for SAP S/4HANA / ECC.

 Expertise in SAP HANA database administration and performance tuning.

 Familiarity with SAP AMS delivery models, especially ticket-driven support.

GCP Expertise

 Proficiency with Compute Engine, VPC, and IAM.

 Knowledge of storage and backup solutions.

 Experience with monitoring and logging tools.

 Understanding of HA/DR architecture on GCP.

ITSM and AMS Skills:

 Strong knowledge of ITIL processes, including incident, problem, and change management.

 Experience using tools such as ServiceNow, Remedy, or similar platforms.

Automation and Tools:

 Experience with Terraform and scripting (Python or Shell).

 Exposure to CI/CD practices is considered an advantage.

Preferred Qualifications:

 Certifications such as Google Professional Cloud Architect, SAP HANA/BASIS, and ITIL Foundation/Intermediate.