Job Title: Multilingual Service Desk Analyst- Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work setup: Onsite in One World Square, McKinley Hill. Taguig City

Work schedule: Shifting


Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)


Qualifications:

• With or Without Service Desk Experience.

• Can speak, read, and write in Dutch and French.

• Willing to work 100% onsite.

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

• Candidates must have technical support or service desk experience


Position Description:


• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure, and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on the scheduled shift and Breaks assigned by the people manager.

• Follow rest day schedule as assigned.

• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager