Job Description

We are seeking an experienced Senior ServiceNow Platform Administrator to manage, maintain, and optimize enterprise ServiceNow environments. The role focuses on platform stability, security, performance, integrations, and technical administration across production and non-production environments. The ideal candidate will bring strong hands-on expertise in ServiceNow administration, platform engineering, system integrations, and security management.

Job Details

• Location: Makati City

• Work Setup: Hybrid

• Work Schedule: Day Shift, 8:00 AM – 5:00 PM

• Salary Range: PHP 128,000 – 131,400 package

• Experience: 10 Years

Requirements

• 10 years of relevant IT experience, with proven hands-on expertise in ServiceNow administration and platform maintenance.

• Strong experience managing ServiceNow instances, upgrades, performance monitoring, tuning, and system hardening.

• Hands-on experience implementing Single Sign-On (SSO) using SAML and OpenID Connect (OIDC).

• Experience integrating ServiceNow with external systems, including Microsoft Entra ID, endpoint management, security platforms, and observability tools.

• Strong understanding of ServiceNow development, administration, ITIL processes, and best practices.

• Knowledge of Java or similar object-oriented programming languages.

• Understanding of data structures, algorithms, object-oriented design, and design patterns.

• Familiarity with Azure fundamentals and Azure DevOps.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent communication and stakeholder management skills.

Key Responsibilities

• Administer and maintain ServiceNow across production and non-production environments, ensuring platform stability and availability.

• Configure applications, modules, user accounts, groups, access controls, and administrative permissions.

• Monitor platform performance, conduct tuning, troubleshoot issues, and ensure timely resolution.

• Plan and execute platform upgrades and application maintenance activities.

• Manage instance security, access control lists, and platform hardening standards.

• Maintain integrations between ServiceNow and internal or external enterprise systems.

• Validate technical designs and integration requirements to support reliable data exchange.

• Provide technical guidance and configuration support to development teams.

• Ensure platform security, reliability, scalability, and data integrity.

• Identify opportunities to enhance platform capabilities and drive technical improvements.

Other Details

• Familiarity with the SAFe Agile framework is an advantage.

• Ability to work independently, learn new technologies, and take ownership of technical initiatives.

• A collaborative mindset and commitment to continuous learning are essential.

Important Application Note: Candidates should have strong, directly relevant ServiceNow platform administration experience. Ensure that your latest CV clearly highlights relevant projects, technical implementations, platform upgrades, integrations, and measurable contributions.