Job Title: Multilingual Service Desk Analyst

Required spoken language can be any of the following: Latvian, Lithuanian, Estonian, Dutch, Danish, Finnish, Swedish, Portuguese, Norwegian

FOCUS: Latvian, Estonian, Lithuanian, Dutch, Danish

Category: Service Desk / End User Services

Main location: Philippines, Metropolitan Manila, Taguig (Onsite)

Salary: PHP 80,000 - 85,000

Employment Type: Full Time

JOIN CGI PHILIPPINES!

We are looking for a dedicated and enthusiastic multilingual- L1 Customer Support Agent to join our growing team.

In this role, you will be responsible for delivering outstanding customer service and technical support to clients through phone, email, and chat. The ideal candidate is passionate about helping others, has excellent communication skills, and possesses a solid foundation in technical troubleshooting.

Qualifications:

• Must be fluent in English and any of the following languages: Latvian, Lithuanian, Estonian, Dutch, Danish, Finnish, Swedish, Portuguese, Norwegian

• Strong verbal and written communication skills

• Basic to intermediate knowledge of Windows and Microsoft 365 (M365)

• Experience or aptitude in technical troubleshooting and customer support

• With an active TRV or Permanent Resident Visa in the Philippines

• Must not be a present or former employee of CGGI

• Should be amenable to work on a shifting schedule and onsite in Taguig

• Salary expectation should be within the maximum budget.