# JOB DETAILS

Job Title: Multilingual Language – Cantonese 

Work Setup: Onsite – Quezon City 

Work Schedule: Shifting / Night Shift

 Salary: ₱52,212.67 – ₱130,114.00 (Salary remains negotiable)

 Sign-on Bonus: ₱20,000 + Incentives 

Availability: ASAP 

 Target Start Date: September 2026

## JOB QUALIFICATIONS

- Open to candidates with or without BPO experience.

- Must speak fluently and spontaneously in the Cantonese language.

- Able to use the language effectively in a professional environment.

- Able to understand complex and extended conversations, including implied meanings.

- Working knowledge of English is required, as training and client systems are in English.

- The primary language for customer interaction remains the language specified in the table.

- Previous collections experience is highly preferred but not required.

- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

- Must be able to work in the Philippines with a valid working visa.

- Temporary Resident Visa is also accepted for non-Filipino applicants.

- Must be eligible to work in the Philippines and available to start ASAP.

## LANGUAGE SKILLS

- Fluent in Cantonese.

## ROLES AND RESPONSIBILITIES

- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

- Provide customer support in English and Cantonese.

- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

- Resolve customer concerns efficiently while delivering a positive customer experience. 

- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

- Document customer interactions accurately using company systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction goals.

- Build trust and customer loyalty through exceptional service and problem-solving.

- Perform other duties as assigned to support business and operational needs.

## BENEFITS

- Company Events

- Free Parking

- Health Insurance

- Life Insurance

- Paid Training

- Promotion to Permanent Employee