Multilingual Customer Support Specialist (Thai)

Location: Quezon City, Philippines

Work Setup: 100% Onsite

Work Schedule: Shifting / Night Shift

Competitive Salary: Negotiable based on qualifications and experience

Start Date: ASAP

Turn Your Thai Language Skills into a Global Career!

Are you fluent in Thai and passionate about providing excellent customer service? Whether you're an experienced BPO professional or looking to start your career in customer support, this is your opportunity to join a dynamic and multicultural team where your language skills are highly valued.

Key Responsibilities

- Deliver professional customer support through phone, chat, email, and other communication channels.

- Assist customers in Thai and English with account inquiries, billing concerns, service requests, product information, and general support.

- Resolve customer concerns promptly while ensuring a positive customer experience.

- Communicate clearly and professionally with customers from diverse cultural backgrounds.

- Accurately document customer interactions using internal systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction goals.

- Build customer trust through outstanding service and effective problem-solving.

- Support additional operational tasks as assigned.

What We're Looking For

- Fluent in Thai (spoken and written).

- Working knowledge of English is required, as training and internal systems are conducted in English.

- Open to candidates with or without BPO experience.

- Previous experience in Collections is an advantage but not required.

- Familiarity with the Order-to-Cash (O2C) process is a plus.

- Excellent communication and customer service skills.

- Must possess a valid Philippine working visa.

- Willing to work 100% onsite in Quezon City on a shifting/night shift schedule.

Why Join Us?

- Competitive salary with performance-based incentives

- Paid training and continuous learning opportunities

- Health and life insurance coverage

- Free onsite parking

- Company-sponsored events and employee engagement activities

- Career growth and promotion opportunities

- Opportunity for permanent employment

If you're ready to build a rewarding international career where your Thai language skills make a difference, we'd love to hear from you.

Apply today and become part of a supportive, diverse, and fast-growing team!