Are you an experienced BPO Supervisor with a background in Travel and Hospitality? Join a fast-paced customer service team and take the lead in improving performance, supporting employees, and delivering excellent customer experience.

Position: Operations Supervisor
Industry: Travel and Hospitality
Work Location: Onsite, MOA
Work Schedule: Shifting schedule
Salary Package: Up to ₱40,000
Open Positions: 15
Start Date: August 24
Availability: Candidates who can start immediately are preferred

What You Will Do

• Lead and manage a team of customer service representatives

• Provide coaching, training and regular performance feedback

• Monitor team and individual performance results

• Identify areas for improvement and create action plans

• Support quality assurance and compliance processes

• Work with other departments to improve workflows and procedures

• Resolve operational concerns and escalate serious issues when necessary

• Build a positive work environment that encourages teamwork and employee retention

• Ensure that all client requirements, internal policies and service standards are followed

Qualifications

• At least 1 to 2 years of experience as an Operations Supervisor in a BPO or contact centre

• Strong leadership and people management skills

• Excellent written and spoken communication skills

• Good problem-solving and decision-making abilities

• Knowledge of contact centre performance metrics

• Experience using contact centre systems, reporting tools and software

• Familiarity with quality assurance and compliance processes

• Willing to work onsite in MOA and on a shifting schedule

Recruitment Process

1. Talent Acquisition Interview

2. Operations Interview

3. Client Interview

Important: Former employees will not be considered for rehire, either directly or through a third-party agency.

Interested Applicants Should Provide

• Educational Attainment:

• Total BPO Experience:

• Years of Experience as a BPO Supervisor:

• Current or Last Drawn Salary:

• Expected Salary:

• Earliest Available Start Date:

Apply now and take the next step in your leadership career.